Frequently Asked Questions
How can I check the status of my order?
- An order confirmation will be sent via e-mail when the order has been placed.
What is my user name?
- Your user name is your e-mail address.
What should I do if I forgot my password?
- There is a "Forgot Password" link below the login box. Enter your e-mail address and an e-mail will be sent to you with a new password. Use that password to log into the site. It will then ask for your old password (which is the password that was just e-mailed to you) and allow you to set a new password of your choice.
Where can I find my order number?
- Click on "My Account" at the top of any page to review past orders and your account information.
Were can I find Order History?
- Click on "My Account" the past 12 months of orders will be listed there. If you require history prior to 12 months contact customer service via chat or 1-877-887-3456.
Can I track the package?
- Once your order has shipped, you will receive an e-mail that contains tracking information.
Is my credit card safe?
- Yes. We use the latest encryption technology to keep your information safe.
Can I get same day shipping on my PrintheadSaver® orders?
- Usually orders placed before 4:30pm EST will ship the same day.
What if I need help finding the right PrintheadSaver® thermal transfer ribbon for my application?
- You can either select the live chat button or call 1-877-887-3456.
What shipping options are available?
- ITW Thermal Films uses UPS for all shipments under 15 cases. Ground, 2nd Day Air, and Overnight services are available at checkout. For orders of 15 cases or more, Fed-Ex Freight Priority is available as an option.
How do I place an order?
- Click here to review the User Guide.
How do I contact ITW Thermal Films?
- ITW Thermal Films
14981 32 Mile Rd
Romeo, MI 48065